My intentional act of kindness today came easily. I wrote a review.
We stayed at Hyatt Place in Arlington this past weekend and in the middle of the night the power went out. Across the entire block. The strange wheezing sound of the transformer popping woke people up in the middle of the night (not me, I slept through it!). The outage prevented two major morning routines from occurring throughout the hotel:
1. Hot coffee
2. Hot showers
Seven floors of sleepless people without hot coffee or hot showers can be a handful. Or a grouchy group-ful.
Later that morning, when the power came back on the breakfast staff was slammed. The food ran out. The coffee ran out. The staff ran around trying to solve it, heat it, get it, find it, reheat it, replace it, etc.
They made it better. So today, I wrote a review of the wonderful staff and placed it on Trip Advisor:
We stayed at the hotel this weekend and I just wanted to reach out and let you know your breakfast staff worked very hard to keep everyone happy (amidst the electrical outage and food rush). That is never an easy task with hungry, sleepless people! Your staff was great.
Carolyn was especially wonderful! I even gave her a hug goodbye! Thank you for such a kind staff and service!
It has me thinking about kindness. The little things that we do to make people’s day better. And the little effort it takes to say thank you, or write a review.
Small acts. Big difference.
Intentional Acts of Kindness.
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