We are this far into the year and I’ve hit my first true kindness dilemma. Apple Support. I have been on two calls with two different people about my Apple ID and I cannot get any help or true support for that matter.
I am locked out. And the only thing that Apple Support people can tell me is to wait. It’s been over a week and I still don’t have my Apple ID password resolved. It affects ALL my Apple devices, including computer, phone, watch and iPad.
So what does one do when they made a promise to be KIND and are having a support dilemma to the degree of wanting to yell at the top of her lungs and scream into the phone at the very unsupportive support person?
Apparently waiting is all I can do.
Other than write this blog.
And complain to the people who can only say, “It’s in process” and “if it isn’t resolved in another week call us back again.”
All this makes me wonder ….where do kindness and customer support intersect when nobody can solve your problem?
I guess have to wait to find out.
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